Privacy Policy

TechnoBuilders Repair AI (TAICOS)
Last updated: 10 September 2026 | Effective: 10 September 2026

1. Introduction and our role

TechnoBuilders Network and Data Solution, operating as TechnoBuilders Repair AI (“TAICOS”, “we”, “us”), provides an AI repair-diagnostics and shop-management platform for technicians and repair businesses in the Philippines. This policy explains how personal information is handled, in compliance with Republic Act No. 10173 (the Data Privacy Act of 2012), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

TAICOS holds two different kinds of personal information, and our responsibility differs for each. The distinction matters because it decides who must answer to whom.

1.1 Your account data — we are the Personal Information Controller

Information about you, the person who signed up: your username, full name, email address, phone number, profile photo, shop name and shop phone, your subscription and payment records, and your correspondence with us. We decide how this is used, and this policy governs it.

1.2 Data you enter about other people — you are the Controller, we are the Processor

When you record a repair job, you enter information about your customer: their name, phone number, sometimes an email address, an address for on-site work, and photographs of their device. You may also enter details of your own staff or technicians.

You decided to collect that information and you decided why. Under RA 10173 that makes you the Personal Information Controller for it, and TAICOS the Personal Information Processor acting on your instructions. We process it only to provide the service to you. We do not use it for our own purposes, we do not sell it, and we do not use it to train artificial-intelligence models.

What this means for you as a shop or technician: your customers are entitled to know that their name and number are being held in a system, and by whom. Telling them is your responsibility, not ours. If one of your customers contacts us directly about their data, we will refer them to you and let you know they asked — we cannot act on your records without your instruction.

2. Information we collect

2.1 Account data you give us

Username, full name, email address, phone number
Profile photo, if you upload one
Shop name, shop phone, shop address and location, if you register a shop
Role and plan (technician, shop owner, supplier, trainer, IoT partner, and so on)
Payment reference records for subscriptions and wallet transactions
Support messages and bug reports you send us

2.2 Data you enter about other people (processed on your behalf — see §1.2)

Repair customers: name, phone number, email address where given, service address for on-site work, device details, and photographs of the device before and after repair
Appointments: customer name, phone number and address
Your staff: technician names, and for IoT partner accounts, staff names, email addresses and phone numbers used to dispatch job notifications
Suppliers and distributors you register: business name, contact person, phone, email, and payment handle (e.g. GCash number) where you supply it

2.3 Information collected automatically

IP address, recorded in our audit log against significant actions
Timestamps of logins, job changes, payments and administrative actions
Questions you type into the AI assistant, and the diagnosis returned
Facebook Page-Scoped IDs (PSID) and message text, if you interact with us through Messenger
API usage records for IoT partner accounts (call counts, latency, quota)

2.4 Photographs

You may attach photos to a repair job, to an inventory item, or to your profile. Device photos are often taken inside a customer's home or business, so treat them as you would any other record about that customer. Photos are stored on our server and are visible to you and to authorised staff of your shop. They are not published anywhere and are not used to train AI models.

3. How we use information

To operate the platform: accounts, jobs, quotes, inventory, CRM and reporting
To generate AI diagnoses, which means sending your question and relevant device details to our AI providers (see §4)
To source parts, which means sending a part description — not your identity or your customer's — to distributor and search providers (see §4)
To send notifications: SMS to a technician you assign to a job, email where configured, and Messenger replies
To process subscription payments and record wallet transactions
To improve the knowledge base. Where a question is not well answered, the question text is logged so we can fill the gap. Diagnostic outcomes are recorded in a separate dataset that contains no names, no serial numbers and no raw logs — see §6
To detect and prevent fraud, abuse and unauthorised access
To comply with Philippine law

We do not sell, rent or trade personal information.

4. Third-party providers

We use the following providers to operate TAICOS. Each has its own privacy policy. Several are located outside the Philippines — see §9.

Provider	What it does / what it receives	Location
Anthropic	AI diagnosis and assistant replies. Receives your question and the device context supplied with it. Anthropic’s Commercial Terms, which govern API use, state that Anthropic may not train models on customer content submitted through the API.	United States
Voyage AI	Converts knowledge-base text and your query into numerical form so relevant repair documents can be found. Receives query text.	United States
Google (Gemini)	Secondary AI processing for selected features. Receives query text.	United States
Google Places	Finds nearby suppliers and shops. Receives a search term and an approximate location.	United States
Serper	Web and marketplace search for parts. Receives a part description only.	United States
Mouser, DigiKey	Live electronic-component stock and pricing. Receive a part number only — no personal data.	United States
Semaphore	SMS delivery. Receives the mobile number and message text of the technician you assign to a job.	Philippines
PayMongo	Subscription and payment processing, including GCash, Maya and QRPH. Card and wallet details go to PayMongo directly — TAICOS never receives or stores your card number.	Philippines
Meta Platforms	Facebook Messenger integration. Receives and returns your PSID and message text when you message our page.	United States
Namecheap	Server hosting. The TAICOS application, database and uploaded files are stored on a virtual server operated by Namecheap.	United States

5. Repair Passport — records that are public by design

A technician or shop may issue a Repair Passport: a verifiable record of a repair that anyone holding the link can read without logging in. That is the purpose — a future buyer can check what was done to a device.

A Passport shows the device make and model, the last four characters of the serial number, the work performed, the issuing technician's name and the shop name. It contains no customer name, phone number or address — the record has no field for them, so they cannot appear. The link contains a long random identifier and is not listed or indexed by us, but anyone given the link can open it.

If you issue a Passport, your name and your shop's name become publicly visible on that record. You may revoke a Passport at any time from your workspace.

6. AI processing and the outcome dataset

When you ask TAICOS a question, the question and relevant device details are sent to an AI provider (§4) to generate a reply. Do not paste customer identity details, card numbers or passwords into the assistant — it does not need them to diagnose a fault.

Two safeguards are built into the system rather than promised on paper:

Log redaction. Where a partner submits a raw device log for analysis, API keys, tokens, email addresses and IP addresses are stripped out before the log reaches the AI model.
The outcome dataset holds no personal data. To improve diagnosis over time we record what failed and what fixed it — device type, fault signature, root cause, whether the diagnosis proved correct. Only those fields are written. Raw logs, serial numbers, names and contact details are never included, by construction rather than by filtering.

Questions that the knowledge base answers poorly are logged as text so we can improve coverage. If you type a name or number into a question, it will appear in that log — another reason not to.

7. Security

All traffic is encrypted in transit using HTTPS/TLS
Passwords are hashed, never stored in readable form
Access is role-based: a technician sees their own jobs, a shop owner sees their shop, and partner data is isolated to that partner's API key
Significant actions are recorded in an audit log with timestamp and IP address
Administrative access is restricted to authorised staff

No system is completely secure. If you suspect unauthorised access to your account, contact support@technobuilders.tech immediately.

8. How long we keep data

We are stating this plainly rather than promising a schedule we do not operate.

Account and job data is retained for as long as your account exists. There is no automatic deletion after a fixed period. If your subscription lapses, your data is preserved and the account reverts to free-tier limits — nothing is erased.
Deletion on request. You may ask us to delete your account and its data at any time by writing to support@technobuilders.tech. We will action it within 15 business days and confirm when it is done.
Audit logs are retained for accountability and fraud investigation, and may be kept after an account is closed where there is a legal or financial reason to do so.
Anonymous diagnostic outcomes (§6) contain no personal data and are retained indefinitely.
Backups may hold copies of deleted data for a short period before being overwritten.

9. Transfers outside the Philippines

Several providers in §4 operate servers outside the Philippines, principally in the United States. Using TAICOS involves transferring the relevant data to those jurisdictions. We remain accountable for personal data passed to a provider and select providers that maintain security standards consistent with the Data Privacy Act.

10. Personal data breach

If a breach affects your account data and meets the threshold in RA 10173 and NPC Circular 16-03, we will notify the National Privacy Commission and the affected individuals within seventy-two (72) hours of becoming aware of it.

If a breach affects data you entered about your customers or staff, we will notify you without undue delay and within seventy-two (72) hours, with the information you need to make your own notification. Because you are the controller of that data, the duty to notify the NPC and the affected individuals is yours; we will assist.

If you become aware of a breach, tell us at support@technobuilders.tech as soon as possible.

11. Your rights under the Data Privacy Act

As a data subject under RA 10173 you have the right to be informed, to access your data, to correct it, to have it erased or blocked, to object to processing, to data portability, to be indemnified for damages, and to lodge a complaint with the National Privacy Commission.

To exercise any of these rights over your own account data, contact support@technobuilders.tech. We aim to respond within 15 business days.

If you are a repair customer and a shop using TAICOS holds your details, please contact that shop directly — they decide what is collected and are the controller of it. If you contact us, we will refer you to them and notify them of your request.

You may also contact the National Privacy Commission at privacy.gov.ph.

12. Children

TAICOS is intended for people aged 18 and above working in or studying repair. We do not knowingly collect personal information from children under 13. If you believe a child has provided information, contact us and we will delete it.

13. Data Protection Officer

We have designated a Data Protection Officer responsible for compliance with RA 10173 and for receiving privacy enquiries and complaints.

Data Protection Officer
TechnoBuilders Network and Data Solution
Email: support@technobuilders.tech
M Plaza, Naga City, Camarines Sur, Philippines

14. Changes to this policy

We may update this policy. When we do, we will change the “Last updated” date above and notify active users in the app. Continued use after a change is posted means you accept the updated policy.

15. Contact

TechnoBuilders Network and Data Solution
TechnoBuilders Repair AI (TAICOS)
M Plaza, Naga City, Camarines Sur, Philippines
repairbot.technobuilders.tech
Email: support@technobuilders.tech
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