What this policy covers
This policy applies to payments made to TechnoBuilders (“TechnoBuilders”, “we”) for the TAICOS platform and related services at repairbot.technobuilders.tech.
It covers platform subscriptions, course enrolments, partner API access, and technical services we perform directly. Quote a section reference (for example RP-04) when you write to us and we will answer against that section.
Platform subscriptions
First payment. Ask within 7 days of your first subscription charge and we will refund it in full, provided the account has not made substantial use of the service. Substantial use means more than 10 diagnoses, reports or other paid actions in that period.
Renewals. Cancel any time before your next billing date and you will not be charged again. Once a renewal has been charged and the period has begun, we do not refund it part-way through, but you keep access until the period ends.
Upgrades and downgrades. Changing plan takes effect from the next billing period. We do not refund the difference for the current period.
Course enrolments
Ask within 7 days of enrolling and we will refund the course fee, as long as both of these are true:
- No completion certificate has been issued to you for that course.
- You have completed less than 25% of the course content.
A certificate is a permanent, publicly verifiable record. Once it is issued the course has been delivered and the fee is no longer refundable.
Partner API access
API access is metered. Every call is logged against your key with a timestamp.
| What | Refundable? |
|---|---|
| Prepaid balance you have not used | Yes, on written request |
| Calls we already answered | No — the service was delivered |
| Calls that failed on our side | Yes — credited back automatically |
If you believe you were billed for calls you did not make, write to us with the date range. We will send you the usage log for that period and correct any discrepancy.
On-site technical services
Where we perform inspection, installation or repair work directly, the accepted quotation governs the engagement.
- Before work starts. Cancel and we refund your deposit, less any parts already ordered for your job and any site visit already made.
- Parts. Once ordered or fitted, parts are not refundable unless they are faulty.
- Work already done. Labour completed and accepted is not refundable. If the work did not resolve the fault we diagnosed, tell us within 14 days and we will return to re-assess at no additional labour cost.
Free services
Some parts of TAICOS are free, including issuing and verifying repair records. Nothing is charged for them, so nothing is refundable.
Billing errors and duplicate charges
If you were charged twice for the same thing, charged the wrong amount, or charged after cancelling, we refund it in full. The time limits above do not apply to billing errors.
If you do not recognise a charge at all, contact us before disputing it with your bank — we can usually identify and resolve it faster than a chargeback, and a chargeback may suspend the account while it is investigated.
Service interruptions
If the platform is unavailable for an extended period within a paid billing cycle, contact us and we will credit or refund a fair share of that cycle. Brief maintenance windows announced in advance are not covered.
What we cannot refund
- Services already delivered and evidenced by our delivery records, outside the periods above.
- Course fees once a completion certificate has been issued.
- API usage already consumed.
- Accounts closed by us for breach of our terms, misuse, or fraud.
- Charges made by a third party who is not TechnoBuilders, even if related to your use of the platform.
How to ask for a refund
- Write to support@technobuilders.tech with the subject “Refund request”, or send the same details through your account dashboard.
- Include: the account name or email, the transaction reference or receipt, the date and amount, and what you are asking for and why.
- We acknowledge within 2 business days and tell you if we need anything else.
- We decide within 7 business days of receiving a complete request, and explain the reason either way.
- We pay approved refunds to the original payment method.
We do not require a reason to process a refund that clearly falls inside the periods above, but telling us why helps us fix what caused it.
How long the money takes
We release approved refunds to the original payment channel within 2 business days of approval. After that, the time it takes to appear depends on your bank, card issuer or e-wallet — commonly 5 to 10 banking days. We cannot shorten that part, but we can give you the reference number to follow it up.
Refunds go back to the method you paid with. We cannot redirect a refund to a different card, account or person.
If you disagree with our decision
Reply to the decision email and ask for it to be reviewed. A different member of our team will look at it and respond within 7 business days. If you are still not satisfied, you may bring the matter to the Department of Trade and Industry (DTI) or another competent authority.
Your rights under Philippine law
Nothing in this policy limits your rights under the Consumer Act of the Philippines (Republic Act No. 7394) or any other applicable law. Where a statutory right gives you more than this policy does, the statutory right applies.
This policy is governed by the laws of the Republic of the Philippines.
Contact
TechnoBuilders
M Plaza, Naga City, Camarines Sur, Philippines
Email: support@technobuilders.tech
Phone: +63 917 118 1611